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Embroidery CRM
✉️ Part of OS 360 Pro

Write Customer Emails in a Minute

Describe what you need to say, pick the tone, and send it from your own address.

Create your free account   ← Embroidery Business CRM
Quick answer

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Key facts
Last updatedNovember 13, 2026
ProductOS 360 Pro, embroidery business CRM and shop management software
PriceFirst month free, then $49.99/month + tax
Free plan5 free AI calculations per month, then $2.00 each
Runs inAny web browser; can be installed as an app on desktop or phone
Made by360 Digitizing Solutions
What It Does

An Email Composer That Knows the Tone

Email Composer has the recipient, subject and a formatted body with bold, italic, lists, headings and links. AI can generate the email or rewrite what you typed in a tone you choose: Professional, Friendly, Urgent or Apologetic. Save your signature once, and connect your own outgoing mail so messages come from your address.

  • Generate an email with AI, or have AI rewrite your draft
  • Four tones: Professional, Friendly, Urgent, Apologetic
  • Formatting: bold, italic, lists, headings, links
  • Saved signature
  • Send from your own address (your own SMTP), or copy the text
OS 360 Pro dashboard with follow-ups due

What You See in Email Composer

Each part of the screen, what it does and why it is worth having.

To (Email) and Recipient Name

Who the email goes to.

The draft is addressed properly.
Subject

The subject line.

AI can fill it with the body.
Body editor

Bold, italic, strikethrough, bullet and numbered lists, headings and links.

Emails look professional.
Tone

Professional, Friendly, Urgent or Apologetic.

The same message lands differently in the right tone.
Generate / Rewrite with AI

Creates a draft or rewrites yours.

A blank page is no longer the hard part.
Signature

Saved once, added to your emails.

Consistent sign-off.
Send Email

Sends from your own address when your SMTP is configured.

Replies come back to you.

How It Works, Step by Step

  1. Open Email ComposerAdd the recipient.
  2. Describe or typeWrite a rough version or what you want to say.
  3. Choose the tonePick one of the four tones.
  4. Generate or rewriteLet AI draft it, then edit.
  5. SendSend from your address, or copy the text.
Inside OS 360 ProOS 360 Pro dashboard with follow-ups due
OS 360 Pro dashboard with follow-ups due

In a Real Shop

A delay you have to announce

Example: thread for a 200-piece order is late. You type two lines, choose Apologetic, and AI turns it into a clear message with the new date. You adjust one sentence and send it.

Good to Know

What this does not do, and what needs the Pro plan.

  • AI drafts need your review before sending.
  • Sending from your own address needs your SMTP details.

The Problem This Solves

The late-order apology

Hard emails get postponed. An apologetic draft in seconds gets them sent.

Every reply written from scratch

Start from a draft and edit, instead of a blank page.

Emails from a no-reply address

Sending from your own address keeps replies coming to you.

Run Your Whole Embroidery Shop From One Dashboard

First month free, then $49.99/month + tax. The free plan includes 5 free AI calculations a month.

Create your free account

Every OS 360 Pro Feature

The closest matches first, then everything else in the platform.

📬MailboxYour business inbox inside OS 360 Pro: sync, search, reply and archive next to your customers.→👥Embroidery CRMEvery customer with orders, lifetime value, churn risk and segment, plus your business inbox inside the app.→💳Invoicing & Pay LinksSend invoices with an online pay link and QR code, and let automatic reminders chase late payments.→🧮Embroidery Pricing CalculatorPrice any job from stitch count: thread, backing, labor, machine time and a recommended price at your margin.→📝Quotes & EstimatesTrack every quote, see your conversion rate, send a reminder and turn an accepted quote into a job.→📦Order & Job ManagementCreate jobs from templates, brand the PO, pick placements and move each job through clear statuses.→🏭Production FloorA Kanban-style floor for embroidery and screen print, with a station view for each machine.→✅Proof & Order ApprovalCustomers approve proofs and samples from a link; signatures and timestamps are stored on the job.→🧵Inventory & Purchase OrdersThread, backing, needles and blanks with minimums, locations, low-stock and predicted reorder alerts.→📊Accounting & ReportsRevenue, expenses, profit and loss, balance sheet and a tax center, with CSV export.→🎨Mockup GeneratorCreate a garment mockup from your artwork, opened straight from the job.→🖨️Screen PrintingA Screen Printing Calculator with spoilage, and a screen print production floor next to embroidery.→📈Analytics & ForecastsYear-over-year months, next-month forecast, seasonal trends and AI insights from your own data.→🧵Digitizing OrdersOrder digitizing and vector from us in the same account, with design edits and revisions tracked.→📥Import & SwitchingBring customers and invoices from CSV, Printavo, DecoNetwork, InkSoft, QuickBooks or Xero exports.→🧾ExpensesPhotograph a receipt, let it be read for you, and see spending by category.→💰RevenueTotal, completed and pending revenue, net profit and paid, pending and overdue invoices.→💡AI InsightsPlain-language notes on what stands out in your revenue, orders and stock.→🔮PredictionsForecast revenue, orders and new customers for the next 7, 30 or 90 days or the next year.→📑Purchase Orders & VendorsRaise purchase orders, track what is still to arrive, and keep vendor terms on record.→🧑‍🏭StaffTeam members with roles, hourly or per-design rates and skills, plus a performance report.→✍️Contracts & SignaturesSend an order for signature and keep the signed proof with a timestamp.→🖼️PortfolioA public profile page that shows your work, services and customer reviews.→🏠Embroidery Business CRM overviewSee how every part of OS 360 Pro fits together.→

FAQs

Do I have to use the AI?

No. You can write the email yourself and use AI only to rewrite it, or not at all.

Is AI drafting on the free plan?

AI email generation is part of OS 360 Pro.

See It Working in Your Shop

First month free, then $49.99/month + tax. Free plan available.

Create your free account
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