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Available 24/7, Worldwide!

Options you have to get in touch with us

Need help with your embroidery or Screenprinting project? We’ve got you covered! Reach out to our friendly and knowledgeable team through our convenient contact options:

Benefits of Live Chat Support:

  • Fast Response: Get immediate answers to your questions without waiting on hold or emails.
  • Personalized Attention: Our live chat representatives are dedicated to providing you with personalized assistance.
  • Real-Time Discussion: Collaborate with our team in real-time to ensure your project meets your exact specifications.

Benefits of Call Support:

  • Direct Communication: Speak directly with a representative to discuss your project in detail.
  • Clarification and Troubleshooting: Have our team clarify any uncertainties you might have and troubleshoot any issues you encounter.
  • Personalized Service: Receive personalized attention and guidance on choosing the right digitizing service for your project.

Benefits of Email Support:

  • Detailed Communication: Include detailed information about your project and attach any relevant files for a thorough review.
  • Convenient Communication: Reach us at your convenience, 24/7, and receive a response at your preferred pace.
  • Record of Communication: Maintain a clear record of communication with our team for future reference.

Benefits of Using Ticket Support:

  • Secure Communication: The client dashboard provides a secure platform for communication, ensuring the confidentiality of your project details.
  • Detailed Tracking: Track the progress of your ticket and view past communications for easy reference.
  • Efficient Resolution: Our dedicated support team will receive your ticket and work towards a prompt and efficient resolution.


Our Live Chat Support feature is the quickest and most interactive way to connect with us. A friendly representative will be available to answer your questions in real-time, discuss your project needs, and guide you through the ordering process. Look for the chat icon located on the bottom right corner of most pages on our website.

Call Support

For those who prefer a phone call, we offer dedicated Call Support. Our phone lines are open during regular business hours (09:00 AM to 05:00 PM GMT-5) to provide assistance with your embroidery digitizing needs.

Email Support

If you prefer a more detailed communication method, you can reach us through Email Support. Simply send your inquiry via email and our team will respond as soon as possible.

Ticket Support

We understand that sometimes you might have questions or require assistance after placing an order with 360 Digitizing Solutions. To ensure the most efficient and secure communication, we offer a dedicated Ticket Support System accessible through your personalized client dashboard panel.