360DigitizingSolutions.com Return Policy

At 360 Digitizing Solutions, your satisfaction is our top priority. We want you to shop with confidence, knowing that you can return eligible products hassle-free if you’re not completely satisfied with your purchase. Our return policy is designed to be transparent, fair, and user-friendly to ensure a seamless shopping experience.

Return Period
We accept returns within 4 days from the date of delivery. This gives you ample time to inspect your purchase and decide if it meets your expectations.

Eligibility
To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as you received it.

It must be in its original packaging, including all accessories, manuals, and tags.

The product must be in resalable condition.

Non-Eligible Items: Some products are not eligible for returns due to hygiene or safety concerns, including:

Personal care items (e.g., cosmetics, skincare, and grooming products), custom patches, or embroidered items.

Underwear and intimate apparel

Perishable goods

Items explicitly marked as non-returnable during the purchase

Return Process

Initiate the Return: Log in to your 360DigitizingSolutions.com account and go to your order history. Select the item you wish to return and follow the instructions provided to initiate the return process.

Pack the Item: Ensure the item is securely packed in its original packaging along with all accessories.

Return Shipping: You are responsible for the return shipping costs, except in cases where we shipped the wrong item or the product arrived damaged. We recommend using a trackable shipping method to ensure your return is received.

Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Notification: You will receive email notifications throughout the return process, keeping you informed about the status of your return and refund.

Damaged or Incorrect Items If you receive a damaged item or an incorrect product, please contact our customer support team immediately. We will arrange for a return label and promptly ship the correct item or issue a refund, as per your preference.

Exchanges Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item on our website.

360DigitizingSolutions.comoffers a quicker dispute solution and would appreciate it a lot if you provided:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to 360DigitizingSolutions.com if our Dispute Team asks for a return in Disputes.

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and made pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs(like in Israel), packages will be normally delivered to self-pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, 360DigitizingSolutions.com will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

360DigitizingSolutions.com will not deal with the refund or resend if the tracking information shows the order has been delivered.

a. If the customer does not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

  • Incorrect/insufficient address.
  • No such number.
  • Unknown recipient.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.

Notes:

a.The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, The customer needs to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, 360DigitizingSolutions.com takes no responsibility if products have been lost.

b. If the logistics company provides return service, the order shipping will be charged by the customer for re-shipping, and will not refund them when we receive the returned items if the customer is not willing to pay for the re-shipping.

Products Damaged.
360DigitizingSolutions.com does not offer a full or partial refund or a replacement if the packages that arrive are badly damaged.

 

Incorrect or Missing Products.
360DigitizingSolutions.com has a strict quality control process before products are dispatched. 360DigitizingSolutions.com will deal with incorrect or missing products as follows:

a. For incorrect products, 360DigitizingSolutions.com offers a full refund or replacement.

b. For products with the wrong color, size which doesn’t affect product function, etc., 360DigitizingSolutions.com offers a refund or resend if you provide a complaint including name, content, and date.

c. For parts missing which doesn’t affect product function, 360DigitizingSolutions.com may refund partially or resend the missing part; for parts missing which affect product function, 360DigitizingSolutions.com will resend the product only.

d. For accessories, 360DigitizingSolutions.com will resend the accessories.

Notes:

For the size problem, 360DigitizingSolutions.com will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

Orders Cancellation.
For order cancellations, 360DigitizingSolutions.com offers a full refund before products are processed by warehouses/production.

Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Force Majeure.
360DigitizingSolutions.com takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited: to epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. However, 360DigitizingSolutions.com will notify you by Email, Call, or WhatsApp, etc.

Return.
Please return products within 4 days of receiving products.

Unacceptable Disputes.
360DigitizingSolutions.com shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Contact Us If you have any questions or need assistance with the return process, our dedicated customer support team is ready to help. You can reach us through our contact page, email, or phone.

360DigitizingSolutions.com is committed to providing you with a pleasant and convenient shopping experience. We appreciate your trust in us and strive to make the return process as straightforward as possible. Thank you for choosing 360DigitizingSolutions.com as your preferred online shopping destination!

Note: This return policy is subject to change without notice. Please refer to the most recent version on our website for the latest updates.